Marketing tips for small business
We always try to advise our clients on the best way to do things. So here some Marketing tips for small business that will help you with some clarity of what to do.
How do you write a good content story?
It is quite simple. You start with a problem your customers or potential customers may face. Then you solve that problem. If you are helping them out and if you are true to what you say they will trust you. This even works with website optimisation (or being found on Google). People will search for that problem, if you answer it then google will put you with a higher ranking.
As I have always said. If you can solve someone’s problem by what you do, then someone will use your product or service.
How often should you blog or post?
This is always a hard question to answer. But here are some things to consider:
- Your Audience. What does your audience want? It all depends on them. If you are targeting people who want to go to your restaurant, you might want to blog or post often but keep them short. If you write very technical blogs for a more thought out purchase, you could write less often because there is a lot to digest in them.
- Be consistent. Don’t do it all at once or you will burn out.
- Plan. Having a content calendar means you don’t need inspiration every time you sit down to write content. It also encourages you to create the content because you have it in the diary.
- Inspiration. Just start writing! And keep writing until you have a blog. Then leave it, come back to it and edit it.
Communicate with your customers
A lot of small business think that they if they send an email to their current or old customers that they are annoying them. We all hate the unsolicited email, right?
But here’s the thing. If you have already had dealings with a customer no matter how long ago it was, then is that unsolicited? I’m not so sure.
If you have had dealings with someone then you are entitled to communicate with them again. It could be as simple as letting them know something is new or changed with the product. So, have a look at your old customer lists and start to think about how you can have some form of meaningful engagement with them. You never know they just might want to talk to you again.
If your not measuring your activity how do you know it is the right one?
Marketing can be expensive so If you’re going to commit time and money make sure you can measure the results. Set up ways to track conversions that stem from each marketing activity.
Also, try different things or run multiple types of marketing campaigns. This will allow you to compare marketing activities and see which perform best. Throw out the ones that don’t work and keep those that do.
If you don’t measure what you do how can you know it works?
Are you rushing everything?
A lot of small business want to get that “new idea” done immediately. They see other businesses doing something and think we should be doing that. They then stop everything and start to follow that new idea. The problem with this is that they haven’t considered the impact that it may have on their business and its brand. That “quick idea” could cost them more than they know.
Next time you see a competitor do something, sit down take your time and see if it is the best thing for your business. Things to consider are:
How is that new product offering going to affect or perhaps compromise your existing products?
How is that new approach on social media going to affect the gradual planned building of your following
So, before you run with the next best thing, take the time to work out if what others are doing is the right thing for you. I guarantee you that the competitor you want to follow has already thought about this and that is why it is working.
How fast is your website?
Did you know your website speed influences SEO?
The longer it takes to load your site – especially on mobile – the higher the chance that your conversion will drop. Site speed can affect your SEO in many ways, both directly as well as indirectly. It’s a ranking factor, it reduces bounce rate, it improves user experience in general and a lot more.
A much faster competitor is just a single click away. That means optimizing for speed is one of the most important things you can do right now!
Google has a tool to check how fast your website is . Click here to see how fast your site is!
Simple ways to increase the speed of your website.
Here are a few that you may be able to do yourself.
Use a fast web host
That is the company that is hosting your website. some of the cheaper web hosting services are not able to give you the capacity and speed your website needs. Your web host makes a huge difference.
Optimize your images
If your images are large files they will be slow to lead. You need to reduce the file size of your images that you use on your blog posts and other content, logo files, graphics etc. By reducing the size your website will thank you for it. The best part is that it will not reduce the quality.
On WordPress sites switch off all the plugins you don’t need or use
Try having links to your website from social posts.
A post is great for showing your networks all about your brand. When posting try having a link from your posts to your website with more information. This will help your search engine profile (SEO) and ranking by doing the following:
People may go to your website from the link.
Search engines such as Google will notice this and rank you higher in their algorithms.
Once someone is on your website you can have a one on one engagement with them. As opposed to the social platform that has other people and companies vying for attention
Are you posting to your customers or yourself?
When posting something on social media most business tend to talk about what they have done and how they did it. This is not the best approach.
People only care about what affects them. Their pain points.
A better approach is to talk about an issue that your customer may be facing. A simple how to do or explanation of how your product has solved a problem. Your problem solving may trigger an interest.
So next time you are posting something think about how it will help a potential customer who may come across your post.
When it comes to responding to negative comments on social media you should always do the following:
- Respond immediately
- Always be polite and apologetic to someone’s complaint
- Never get personal
- Never engage in an argument online
The 3 step rule applies”
1. They make a comment
2. You respond by asking them to take it offline (eg by email) to sort the problem out
3. If they want to argue take them off by not responding to them as they are just wanting a fight
Remember when you come across complaints online anything you do will be communicating to someone else who is not in the argument. The wider audience. If you show your business as a bad to deal with (regardless who is right or wrong) others who are looking for reviews will avoid you.